1. All Sales Are Final – Exceptions Apply

Due to the nature of cannabis products and industry regulations, all cannabis product sales are final. This includes dried flower, pre-rolls, edibles, concentrates, vapes, and topicals. However, we may offer a return or exchange under the following conditions:

• The product is defective, damaged, or expired upon purchase.
• The wrong product was received due to a fulfillment error.
• Non-cannabis accessories or merchandise may be eligible for return or exchange (see Section 4).

2. Defective or Damaged Products

If you receive the wrong product, please notify us within 72 hours of purchase or delivery. We’ll work with you to correct the issue promptly by offering:

• The correct item (if available)
• An exchange
• Store credit or refund

To be eligible, the product must be unopened, unused, and in its original packaging.

3. Incorrect Items Received

If you receive the wrong product, please notify us within 72 hours of purchase or delivery. We’ll work with you to correct the issue promptly by offering:

• The correct item (if available)
• An exchange
• Store credit or refund

To be eligible, the product must be unopened, unused, and in its original packaging.

4. Accessory & Merchandise Returns

Non-cannabis items such as pipes, rolling papers, vaporizers, clothing, and branded merchandise may be eligible for return or exchange if:

• The item is unopened, unused, and in resalable condition
• The return is requested within 14 days of purchase
• You present the original receipt or proof of purchase

Please note that used accessories (even if cleaned) cannot be returned due to hygiene and safety considerations.

5. In-Store vs. Online Purchases

If you made a purchase:

• In-store: Returns or issues must be resolved at the same Kaya Connection location where the purchase was made.
• Online: Contact us via our website or customer service for instructions. You may be asked to return the product in person at a retail location or by mail, depending on the item.

6. Non-Returnable Items

The following items are not eligible for return or refund under any circumstance:

• Opened or partially used cannabis products
• Cannabis products purchased more than 7 days ago
• Items without a receipt or proof of purchase
• Gift cards
• Sale or clearance items (marked final sale)

7. Refunds (If Applicable)

Approved refunds will be processed to the original payment method within 5–10 business days. Refunds may also be offered in the form of store credit, depending on the situation.
If the refund is delayed, please check with your bank or payment provider, as processing times can vary.

8. Exchanges

We will replace defective or incorrect items with the same item, if available. If the item is no longer in stock, an alternative product or store credit may be offered.

9. Customer Support

For any return-related questions or to begin the process, please contact our customer service team:
Kaya Connection
(250) 586 6640
101-124 Craig Street, Parksville, BC V9P 2G6
Please have your receipt or order number ready when reaching out.